General Conductor FAQs

Conductor AI is the next generation of Conductor’s platform.

Conductor AI includes all of our new capabilities designed to help brands in AI LLM search. Access to Conductor AI requires organizations to be on our new subscription plan, which seeks to tailor what your organization spends to your usage in our products.

Contact your Conductor representative to learn more.

Creator is Conductor's suite of features in the Conductor AI platform for creating and optimizing your website's content.

Conductor Creator delivers data-driven content that wins in AI search as well as traditional organic search. With real-time search data and over 10 years of SEO intelligence, Creator lets you go beyond generic writing tools to generate perfectly on-brand content in seconds. Automatically identify the  best content opportunities to beat your competitors and win your audiences.

Intelligence is Conductor's suite of features in the Conductor AI platform for measuring your website's performance.

Conductor Intelligence boosts your brand’s visibility in traditional with complete performance reporting. Identify valuable opportunities faster, and uncover trends, relationships, and winning strategies to maximize your visibility. Conductor uniquely connects your search, audience, competitor, and website performance data, including sources like Google Analytics, Adobe Analytics, and Google Search Console to pinpoint exactly where to act to win in Google and beyond.

Note that in some of Conductor's marketing and support content, you might see Conductor Intelligence abbreviated as "CI".

Monitoring is Conductor's suite of features in the Conductor AI platform designed to monitor your website's technical health.

Conductor Monitoring delivers a comprehensive website insurance policy, safeguarding your brand’s most valuable digital asset with intelligent, 24/7 website monitoring and real-time alerting. Protect all your website content with an engine that prioritizes pages based on revenue, traffic, and depth to surface the most critical issues in real time. Ensure compliance across markets with complete audit trails and customized alerting for every team.

Note that in some of Conductor's marketing and support content, you might see Conductor Monitoring abbreviated as "CM"—or "CWM" for its previous name "Conductor Website Monitoring".

Conductor SEO describes our legacy platform before moving to our new Conductor AI subscription plan. Some features may not be supported in Conductor SEO in the future, so be sure to switch your account to our new subscription model promptly.

Contact your Conductor representative to learn more about moving to Conductor AI.

No. While Conductor supports content creation in Writing Assistant across different languages, and reporting for keyword rank across search engines in different languages—the only language we support for using the Conductor platform is English.

Not receiving emails for password resets or other reasons? This might be related to your organization's email security standards. For example, if your email server does not have a valid SSL certificate, Conductor cannot send you a password reset email directly because it would be unsafe to send that information unencrypted.

If you think this might be the case, you can contact your organization's IT administrator to confirm whether your email serve has a valid SSL certificate. You can also contact our Support team to investigate and confirm whether this is the case.

If you have access to multiple accounts in Conductor (which is common for our agency customers and some of our large, enterprise customers) you can choose an account to switch to from any place in Conductor.

Just hover over your account machine and click Switch accounts. Then search for and select your account; your recently viewed accounts will appear at the top:

For our security and yours, Conductor has an ISO 27001 Certification—which mandates a time-out limit of no more than 30 minutes. To prevent your session in Conductor from ending unexpectedly, take any action in the platform at least once during this 30-minute time-out limit.

You can learn more about Conductor's commitment to security on the Your Security—and Your Organization's Security—in Conductor article.

Note for Organizations Using Single Sign On

If you have enabled Conductor's SSO integration with your organization's identify provider, Conductor can configure the time-out period to your needs. However, usually these integrations are configured with the help of your Information Security and Identity Management teams—and usually they will decide on the time-out period that reflects your organization's security criteria. 

It is likely that the current time-out period configured for the Conductor SSO has already been determined by your organization's criteria. Thus, any change to this period may put you at risk of violating your organization's information security policies.

Before reaching out to Conductor about lengthening the time-out period, confirm what is acceptable with your Information Security team. After doing so, you can send a request to Support.

Throughout Conductor, reports appear with default columns of data. Many of these reports also have other columns of data that you can choose to add to the report using the Display Columns button above each table.

After you choose the columns that you want to appear for the report, these columns will persist if you add the report to a Workspace and will become the default display for all subsequent sessions of Conductor.

You can export data from Conductor to do additional analysis.

1. Go to the report from which you want to generate a data export.
2. Click Download XLSX. Depending on the report, this icon may appear in two different ways:
   
   

Note that data cannot be exported from Workspaces. Instead, you can click widgets in Workspaces to access their source reports where you can export data as described above.

You can easily save and share images of any chart in Conductor to use in presentations and reports outside of Conductor. Just click the following icon:

The sort order for characters is universal. Conductor uses the ASCII table to determine the sort order, though Conductor considers letters (a-z) regardless of case as lowercase for the purposes of sorting. Here's a run-down of sort order:

There may come times when our Support team asks you to send them your browser's network trace or console log to help troubleshoot issues occurring in the platform related to unexpected behavior, rendering and layout issues, or authentication and authorization issues.

The following instructions cover how to do this in Google Chrome:

Export your Network Trace

1. In Chrome, follow the path Settings > More tools > Developer tools.
2. Go to the Network tab.
3. Select the Preserve log check box and confirm that a red circle appears below the tabs—this indicates that the browser is recording data.
4. Without closing Developer tools, reproduce the issue you are troubleshooting.
5. Back in the Network tab, click the red circle to pause data recording. The red circle becomes gray.
6. Click the Download icon in the toolbar below the tabs to save the network trace.
   

Save your Console Log

1. In Developer tools, go to the Console tab.
2. If there are entries in the console, right-click on any and select Save as to save the file.
   

Send us your files

Locate the downloaded and saved files and attach them to your conversation with our Support team.

Conductor supports the current versions of the following browsers:

• Apple Safari
• Google Chrome
• Microsoft Internet Explorer
• Mozilla Firefox

Conductor Searchlight is the former name of the Conductor platform. You may see references to Searchlight—especially in previous correspondence, older articles and training videos, or in other media on our site.

ContentKing and Conductor Website Monitoring are previous names for our Conductor Monitoring product. You may see images or other references to these brand names in older content.

You can send a message to [email protected], who will answer your questions about billing.