Actions FAQs
Can I mark Conductor Actions as completed in Conductor?
No. Currently, Conductor Actions integrations are one-way—meaning Conductor pushes Actions data to your work management app, but does not receive Actions data back from your app.
Can I send Actions to an already-created task in my integrated task management app?
No. Creating an Action in Conductor creates a new task in your task management app, regardless of the app.
Why do I get an error when I try to share an Action?
There are some possible causes of errors when sharing Conductor Actions. While these causes are similar across the platforms you can integrate, note that the specific error you get is likely dependent on the app you have integrated with Conductor Actions.
Access or Permission Issues
Your work management app's admin can resolve errors caused by access or permission issues by updating your user or project settings. Possible causes include the following scenarios:
- User Permissions. You do not have the permissions to create issues in the destination app you selected. For example, you might be a “read-only” user in your work management app.
- Free and Trial Accounts. The integrated work management app is part of a free, trial, or otherwise limited account, the features available in the app may restrict your ability to share Actions from Conductor. For example, free Asana accounts do not include full access to Asana's API, which Conductor uses to create the integration between the platforms. As a result, you cannot share tasks you create in Conductor to Asana if you use a free account.If you are sure your organization uses a paid account or an account with full access to its tools but still cannot share Actions from Conductor, Check to ensure you integrated the app using the correct account and with the correct login credentials.
- Required Field Configuration. The destination app you selected has required fields for creating new issues that are unsupported in the Conductor platform. At this time the only supported fields for sharing are the ones you see in the dropdown menu that appears in Conductor when you are selecting the destination for an Action.
System Issues
These errors are uncommon with Conductor Actions, and usually occur as a result of outages reported by your integrated work management tool or network errors.
Please contact Conductor for more information or if you need further help troubleshooting an issue with sharing your Actions.